Trouble Shooting

Publication　Dec. 15, 2025　｜　
Last Updated　Dec. 15, 2025

Spatial Reality Display Settings

The camera view window's frame rate is too low

Make sure USB cable is connected with host PC via USB 3.2 when ELF-SR1 is connected.
Try the following steps.
- Unplug the power cable from Spatial Reality Display
- Unplug USB cable from the host PC
- Wait for a few seconds
- Plug the USB cable into the host PC
- Plug the power cable into Spatial Reality Display and turn it on

An error dialogue appears

Device not found
- This message will appear if the Spatial Reality Display is not connected.
- Make sure the Spatial Reality Display is connected to your computer via USB and display cables. See for the details: User Guide.
Device lost
- This message will appear if the Spatial Reality Display is disconnected while running the Spatial Reality Display Settings app.
- Reconnect the Spatial Reality Display to your computer, then restart the Spatial Reality Display Settings app.
Session Error
- This message will appear if another app that uses the system is running when the Spatial Reality Display Settings app is launched.
- Two applications that use the system cannot run simultaneously.

Firmware Update for ELF-SR2

The screen message does not appear even if the USB flash drive is inserted into the UPDATE connector

After removing the USB flash drive, turn off the power of Spatial Reality Display and try the Update operation again.
Make sure that the update file is located in the root folder of the USB flash drive.
Make sure that the USB flash drive is formatted with FAT32.

No message appears and the screen turns dark even if the USB flash drive is inserted

Make sure that Spatial Reality Display and the PC are connected properly with the USB cable.
Remove the USB flash drive, turn off Spatial Reality Display, and try the Update again.

The message displayed when the USB flash drive was inserted disappeared

Press the - button while the message is displayed to turn it off.
To display the message again, remove the USB flash drive and then insert the USB flash drive again.

Firmware Updater for ELF-SR1

Spatial Reality Display does not turn on after Firmware Update(ELF-SR1)

The update process may have failed. Make sure the AC Adapter of the Spatial Reality Display is plugged in, connect it to the PC with the HDMI / USB cable, and then run the firmware updater again.